Return Policy
Return Policy
Is it possible to return my order?
Yes, it is possible.
If you are not satisfied with the items you ordered, you have the option of returning them within 30 days of receipt.
In this case, your order must meet the following conditions:
- The order still contains all the correct parts, components and the packaging arrived exactly as the product.
- Normal handling of the product is evident; breakage due to careless handling is excluded.
- Products where hygiene is important are thoroughly cleaned before the return process begins.
- The product is found to be defective immediately upon receipt.
- We reserve the right to charge the customer for shipping costs.
- A return will be processed within 7 business days and if the conditions are met, the return will be officially confirmed within this period.
*We reserve the right to refuse returned items if we suspect the items have been used or damaged through no fault of our own.
How can I return my order?
If your order meets the above conditions, please follow the following steps to start the return process.
Send an email to: info@denzyoxford.co.uk
Make sure the email contains the following:
Order number
Reason for return request
Photo of the product in case of damage
Customer's first name + surname
Customer's address
We will then communicate with you and give you the return address.
Never return the item to the sender, we will send you the correct address after you ask us. You, the customer, are responsible for the shipping costs for returning the product.
The consumer has the right to cancel the contract according to the following provision, if the consumer is a natural person who enters into a legal transaction for purposes predominantly neither his commercial nor his professional activity
CANCELLATION CONDITIONS
Right of Cancellation
The cancellation period is 14 days from the day you, or a third party designated by you other than the carrier, received the last goods.
As we work with a fully automated system, orders are fulfilled as soon as they are placed. Therefore, we cannot stop the shipping process until delivery, so a refund is not possible upon receipt of the goods.
To exercise your right to cancel, you must inform us, Denzy Oxford, with a clear statement (e.g. via e-mail) of your decision to cancel this agreement.
The cancellation is complete when we have received the goods. The costs of returning the goods will be borne by the buyer.
Registration for shipments in transit
As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and then return them to us. You can of course inform us about your cancellation in advance.
To guarantee you the fastest possible return, please send us a shipping confirmation.
Consequences of revocation
If you revoke this contract, we must refund all payments we have received from you, except for shipping costs (excluding additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day we receive notice of your revocation of this contract and receipt of the goods. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
Please note, that shipping costs are non-refundable.
**ALL RETURNS WILL BE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.**